Hot & Crusty was such a disappointment this morning. The people behind me in line got served before me, my bagel was burned, the coffee is bitter. The price is higher than ever. Hot & Crusty used to be a Tuesday treat for me. I could stop there at Grand Central Station and get a great bagel and coffee fast and cheap. Now it takes long, the staff is confused, the prices are high, the bagels are burned, the coffee is bitter. It’s so sad. I’m considering not returning.